Last updated: 3rd October 2026

1. Who we are
BRIMM. Headwear Ltd (company number 17381899), 17 Cherry Garden Road, Eastbourne, BN20 8HF, is the data controller for the personal information you give us. We are registered with the Information Commissioner's Office (ICO), registration number ZC263834. You can contact us about your data at info@brimmheadwear.com.

2. What information we collect
We may collect:

• Your contact details, such as your name, email address, phone number and delivery address
• Order details, such as the items you buy and your order history
• Payment information, which is handled securely by our payment providers. We do not store your full card details.
• Returns information submitted through our returns portal
• Stockist enquiries, including your business name, contact details and information about your shop
• Website usage data, collected through cookies (see section 8)
• Marketing preferences, if you sign up to our emails

3. How we use your information
We use your information to process and deliver your orders, manage returns and refunds, respond to enquiries, send marketing emails if you've opted in, improve our website, and meet our legal obligations, such as keeping financial records.

4. Our lawful basis
We process your data because it's needed to fulfil your order (contract), because we have a legal obligation (such as tax records), because it's in our legitimate interests (such as responding to stockist enquiries and improving our website), or because you've given consent (such as for marketing emails). You can withdraw consent at any time.

5. Who we share your information with
We only share your information with trusted providers who help us run our business, including:

• Shopify
• Delivery couriers, for deliveries
• Klaviyo 

We never sell your personal information.

6. International transfers
Some of our providers may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place to protect your information.

7. How long we keep your information
We keep order and payment records for six years to meet our legal and tax obligations. Stockist enquiries are kept for 5 years unless we go on to work together. Marketing data is kept until you unsubscribe.

8. Cookies 
Our website uses cookies to make it work properly and to understand how visitors use it. You can choose which non-essential cookies to accept through our cookie banner or your browser settings.

9. Your rights
You have the right to access the personal information we hold about you, ask us to correct or delete it, object to or restrict how we use it, ask for a copy in a portable format, and withdraw consent at any time. To make a request, email us at info@brimmheadwear.com. We'll respond within one month.

10. Complaints
If you're unhappy with how we've handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.ukor by calling 0303 123 1113.

11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.

YOUR PRIVACY CHOICES

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.