Last updated: 3rd October 2026
1. About us
This website is operated by BRIMM. Headwear Ltd, a company registered in England and Wales under company number 17381899. Our registered address is 17 Cherry Garden Road, Eastbourne, BN20 8HF. You can contact us at info@brimmheadwear.com.
2. Your order
When you place an order, you'll receive an email acknowledging it. This does not mean your order has been accepted. Your order is accepted, and a contract formed, when we email to confirm it has been dispatched. We may decline an order if an item is out of stock, if there's a pricing error, or if we're unable to verify payment. If this happens, we'll let you know and refund any payment in full.
3. Prices and payment
All prices are shown in pounds sterling (£) and include VAT where applicable. Delivery charges are shown at checkout. We accept payment methods by debit and credit cards, Apple Pay and Klarna. Payment is taken when you place your order, unless you choose to pay with Klarna.
Paying with Klarna
You can choose to pay with Klarna at checkout, which may let you spread the cost of your order or pay later. Klarna is provided by Klarna, not by BRIMM. Headwear Ltd, and is subject to Klarna's own terms and eligibility checks. Klarna may carry out a credit check, and missed payments may affect your credit score and your ability to use Klarna in the future. Please make sure you can afford your repayments before you buy.
If you return an item bought with Klarna, we'll process your refund in the usual way and Klarna will update your payment plan or refund any payments you've already made. Any questions about your Klarna payments should be directed to Klarna.
We take care to display prices correctly, but if we discover an error we'll contact you before dispatching your order to give you the option to continue at the correct price or cancel.
4. Our products
Our hats are made in Italy from full wool felt, and our bands are made from leather or cotton. As natural materials, there may be slight variations in colour and texture between items, and colours may look slightly different on screen. Please check our size guide before ordering. These variations are part of the character of the product and are not considered faults.
5. Delivery
Orders are dispatched within 3–5 working days. Full details are on our Delivery & Orders page. Responsibility for your order passes to you once it has been delivered to the address you gave us.
6. Returns and cancellations
You can return items within 14 working days of delivery for a full refund, provided they are unworn, undamaged and returned in their original hat box. Returns are made through our returns portal. Return postage costs will be deducted from your refund. If you return your whole order, we'll refund the original standard delivery charge. Refunds are made to your original payment method within 14 days of us receiving your return. Full details are on our Returns & Refunds page.
7. Faulty items
Your statutory rights under the Consumer Rights Act 2015 are not affected. If your item is faulty, damaged or not as described, please contact us at info@brimmheadwear.com within 14 days of delivery, before returning anything. Please include your order number and clear photos showing the fault or damage. This helps us resolve things quickly and check whether the issue happened in transit.
Please do not wear an item if you notice a fault or damage when it arrives. Once we've reviewed your photos, we'll confirm the next steps and offer a replacement or refund. Return postage for faulty items is free. Normal wear and tear, damage from misuse, or failure to follow care instructions are not considered faults.
8. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud.
9. Intellectual property
All content on this website, including our name, logo, images, designs and text, belongs to BRIMM. Headwear Ltd. It may not be copied or used without our written permission.
10. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are those in place when you placed it.
11. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
12. Contact us
If you have any questions, please contact us at info@brimmheadwear.com or write to BRIMM. Headwear Ltd, 17 Cherry Garden Road, Eastbourne, BN20 8HF.